Cinnamon House Office 119B

Crab Lane, Warrington, Cheshire, WA2 0XP

0333 050 6362

9AM-5PM | Monday-Friday

info@annsgentlehands.co.uk

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Privacy Policy


Website: www.annsgentlehands.co.uk
Email: info@annsgentlehands.co.uk

1. Introduction

Ann’s Gentle Hands Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal data when you interact with us (for example by visiting our website, making an enquiry, receiving our services or communicating with us). It also explains your rights under applicable data protection law (including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018).

2. Who we are

Ann’s Gentle Hands Ltd is a domiciliary care provider operating in England. We are the “data controller” for the purposes of this Privacy Policy in relation to personal data we collect from you. Our contact details are:

3. What personal data we collect

We may collect and process the following categories of personal data:

  • Identity and contact information: for example name, postal address, email address, telephone number.

  • Service-related information: for example information needed to provide domiciliary care services, including personal care needs, health conditions, preferences and care plan details.

  • Payment and billing information: where applicable, for invoicing/financial purposes.

  • Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, referring website, pages visited, how you use our website (via cookies – see our Cookies Policy).

  • Special category data: for service users, this might include health information, which is treated with extra care and protected under data protection law.

  • Communications data: records of communications between you and us (for example enquiries, complaints, feedback).

4. How we use your personal data

We may use your personal data for one or more of the following lawful bases:

  • Performance of a contract: where we are providing care or related services to you or your representative.

  • Compliance with a legal obligation: for example safeguarding duties, health and safety, employment law.

  • Legitimate interests: for example improving our services, conducting business-to-business interactions, liaising with suppliers or professionals (provided such interests are not overridden by your rights).

  • Consent: for purposes such as email marketing or non‐essential communications (you will have the option to opt-out).

The specific purposes may include:

  • Processing your enquiry and responding to your request.

  • Delivering our domiciliary care services and managing your care plan.

  • Keeping records of your service provision and contact history.

  • Billing and payments (where relevant).

  • Administering our website and improving our products, services and user experience.

  • Complying with safeguarding, regulatory and statutory requirements (for example with the Care Quality Commission).

  • Sending you service-related communications (for example updates, changes in service).

  • (If you consent) Sending you marketing communications about our services.

5. How we share personal data

We may share your personal data with:

  • Relevant third-party service providers who assist us in providing or managing our services (for example IT systems, payroll, regulatory reporting) – we will ensure they are contractually obliged to protect your data.

  • Regulatory or statutory bodies as required (for example the Care Quality Commission, local authority, safeguarding teams).

  • Other parties where required by law, or with your explicit consent.

6. International transfers

Where we transfer your personal data outside the UK, we will ensure that appropriate safeguards are in place (for example standard contractual clauses) and that transfers comply with UK data protection law.

7. Data retention

We will keep your personal data only for as long as is necessary for the purposes for which it was collected and in accordance with legal, regulatory and contractual requirements. For example, service-user records, employment records and financial records may need to be retained for specific statutory periods. Once the retention period expires, data will be securely destroyed or anonymised.

8. Your rights

You have the following rights (subject to some exceptions) under data protection laws:

  • The right to access your personal data and to receive a copy.

  • The right to have inaccurate data corrected or completed.

  • The right to request erasure of your personal data (“right to be forgotten”).

  • The right to restrict processing of your personal data.

  • The right to object to processing, including for direct marketing.

  • The right to data portability (in certain circumstances).

  • The right to withdraw consent where processing is based on consent.
    If you wish to exercise any of these rights, or have questions about how we process your data, please contact us at info@annsgentlehands.co.uk.

9. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised or unlawful processing, accidental loss, destruction or damage. Access to your information is restricted to those staff, agents or contractors with a business need to know. We regularly review our security measures and adapt them as necessary.

10. Children’s data

Our website and services are not directed at children under the age of 16. If you believe a child under 16 has provided us with personal data, please contact us and we will take steps to remove that information.

11. Links to other websites

Our website may contain links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share your data. We do not control those websites and are not responsible for their privacy practices, so we encourage you to read their privacy policies.

12. Changes to this Privacy Policy

We may update this policy from time to time. We will publish any changes on our website and update the “Last updated” date. We encourage you to check back regularly to stay informed.

13. Contact us

If you have any questions about this policy or how we process your personal data, please contact:
Email: info@annsgentlehands.co.uk